Terms of Service

Last updated: May 28, 2026

These Terms of Service (“Terms”) govern your access to and use of the website, products, and services operated by 238 OFF LICENCE LTD, trading as Ice Water Filters (“Company”, “we”, “our”, or “us”), including all related content, functionality, products, and services available through our website (the “Services”).

By accessing or using the Services, placing an order, or purchasing products from us, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the Services.

1. Company Information

238 OFF LICENCE LTD
238 Edgware Road
London, ENG, W2 1DW
United Kingdom

Company Registration Number: 13491256

Email:

• info@icewaterfilters.com
• support@icewaterfilters.com

2. Eligibility

By using the Services, you represent and warrant that:

• You are at least 18 years old or the age of majority in your jurisdiction;

• You have the legal authority to enter into binding agreements;

• You will use the Services only in compliance with applicable laws and regulations.

3. Products and Services

We sell refrigerator water filters, replacement filters, and related accessories through the Services.

All product descriptions, specifications, pricing, images, availability, and other information are subject to change at any time without notice.

We make reasonable efforts to ensure product information is accurate. However, we do not warrant that product descriptions, compatibility information, pricing, images, or other content are complete, accurate, current, or error-free.

Product Compatibility

Customers are solely responsible for verifying that a product is compatible with their refrigerator or appliance model before placing an order.

Brand names, trademarks, manufacturer names, and model numbers are used solely for compatibility and identification purposes. Unless expressly stated otherwise, we are not affiliated with, endorsed by, or authorized by the original equipment manufacturers.

4. Orders

All orders are subject to acceptance and availability.

We reserve the right to:

• Refuse or cancel any order;

• Limit quantities purchased;

• Restrict orders that appear fraudulent, unauthorized, or intended for resale;

• Cancel orders involving pricing inaccuracies or product errors.

If an order is canceled after payment has been processed, we will issue a refund using the original payment method.

5. Pricing and Payment

All prices displayed on the Services are listed in the applicable currency shown at checkout and may include or exclude taxes depending on your location.

We reserve the right to modify prices at any time without prior notice.

Payments are processed securely through third-party payment providers. We do not store complete payment card information on our servers.

You agree to provide current, complete, and accurate billing and payment information for all purchases.

6. Shipping and Delivery

Delivery times provided on the Services are estimates only and are not guaranteed.

We are not responsible for shipping delays caused by:

• Carriers;

• Customs processing;

• Weather conditions;

• Supply chain disruptions;

• Incorrect delivery information provided by customers;

• Circumstances beyond our reasonable control.

Risk of loss and title for products pass to you upon delivery to the shipping address provided at checkout.

Customers are responsible for ensuring shipping information is accurate before submitting an order.

7. Returns and Refunds

Our Returns and Refunds Policy forms part of these Terms.

Products must be returned in accordance with our return requirements and applicable consumer protection laws.

For hygiene and safety reasons, opened, used, or installed filters may not be eligible for return unless defective or required by applicable law.

Refunds are issued to the original payment method after returned items are inspected and approved.

8. Promotional Offers and Discounts

We may offer promotional discounts, coupon codes, or special offers from time to time.

Unless otherwise stated:

• Promotions cannot be combined;

• Promotions have no cash value;

• We reserve the right to modify or terminate promotions at any time.

9. Accounts

If you create an account with us, you are responsible for:

• Maintaining the confidentiality of your login credentials;

• Restricting access to your account;

• All activities occurring under your account.

You agree to notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts at our discretion.

10. Intellectual Property

All content available through the Services, including text, graphics, logos, images, product descriptions, website design, and software, is owned by or licensed to us and is protected by applicable intellectual property laws.

You may not:

• Copy;

• Reproduce;

• Modify;

• Distribute;

• Sell;

• Exploit;
  any part of the Services without our prior written consent.

11. Prohibited Uses

You agree not to:

• Use the Services for unlawful purposes;

• Engage in fraudulent or deceptive activity;

• Interfere with website security or functionality;

• Upload malicious code or harmful content;

• Attempt unauthorized access to systems or accounts;

• Scrape, harvest, or collect data from the Services without authorization;

• Violate any applicable laws or regulations.

12. Third-Party Services

The Services may integrate with or contain links to third-party services, including payment processors, analytics providers, shipping providers, and social media platforms.

We are not responsible for the content, policies, availability, or practices of third-party services.

Your use of third-party services may be governed by separate terms and privacy policies.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and all products are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee:

• Continuous or uninterrupted access to the Services;

• That the Services will be error-free or secure;

• That products will meet every customer expectation or specific use requirement.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

14. Limitation of Liability

To the fullest extent permitted by law, 238 OFF LICENCE LTD and its directors, officers, employees, affiliates, suppliers, and service providers shall not be liable for:

• Indirect damages;

• Incidental damages;

• Consequential damages;

• Loss of profits;

• Loss of revenue;

• Loss of data;

• Business interruption;
  arising out of or related to the use of the Services or products.

Our total liability for any claim relating to an order or product shall not exceed the amount paid by you for the relevant order.

Nothing in these Terms excludes liability that cannot be limited or excluded under applicable law.

15. Indemnification

You agree to indemnify and hold harmless 238 OFF LICENCE LTD and its affiliates, officers, employees, and service providers from any claims, damages, liabilities, losses, costs, or expenses arising out of:

• Your violation of these Terms;

• Your misuse of the Services;

• Your violation of applicable laws or third-party rights.

16. Privacy

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information.

17. Termination

We may suspend or terminate access to the Services at any time, without prior notice, if we reasonably believe you have violated these Terms or applicable laws.

Termination does not affect obligations or rights accrued before termination.

18. Governing Law

These Terms and any disputes arising out of or relating to the Services shall be governed by and construed in accordance with the laws of England and Wales.

19. Dispute Resolution

You agree to first contact us and attempt to resolve any dispute informally before pursuing legal action.

Subject to applicable law, courts located in England and Wales shall have exclusive jurisdiction over disputes arising under these Terms.

20. Changes to These Terms

We may update or modify these Terms at any time.

Updated versions will be posted on this page with a revised “Last updated” date.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms.

21. Contact Information

If you have questions regarding these Terms, you may contact us:

238 OFF LICENCE LTD
238 Edgware Road
London, ENG, W2 1DW
United Kingdom

Email:

• info@icewaterfilters.com
• support@icewaterfilters.com