Shipping policy

At 238 OFF LICENCE LTD, we are committed to delivering your order quickly, safely, and reliably.

Order Processing

Once your order is successfully placed, it will typically be processed and shipped within 48 hours.

Please note:

  • Orders are processed Monday through Friday.
  • Orders are not processed on weekends or public holidays.
  • During peak seasons or holidays, processing times may be slightly delayed.

If you experience an unusual delay with your order, please contact our support team for assistance.

📧 Email: support@icewaterfilters.com
📞 Phone: +1 209 867 4911

Customer Support Hours:

  • Monday – Friday
  • 8:00 AM – 6:00 PM (ET)
  • Closed on weekends and holidays

Shipping Methods

To ensure your products arrive safely and on time, all orders are shipped exclusively through UPS.

Once your package has been dispatched, you will receive a shipping confirmation email containing your UPS tracking number, allowing you to monitor your delivery in real time.

Shipping Coverage

We currently ship only to addresses within the United States.

At this time, international shipping is not available.

Shipping Rates

Standard Shipping

  • Free Standard Shipping on all orders over [Price]
  • Orders under [Price] are charged a flat shipping fee of [Price]

Shipping costs are calculated and displayed during checkout before payment is completed.

Estimated Delivery Time

After shipment, standard delivery typically takes:

3–5 business days

Please note that shipping estimates refer to carrier transit times only and do not include warehouse processing time.

In certain situations, shipping delays may occur due to:

  • holidays;
  • severe weather conditions;
  • carrier service interruptions;
  • high order volume.

Partial Shipments

In some cases, items from the same order may be shipped separately depending on product availability, warehouse location, or package size.

You may receive multiple tracking numbers for a single order.

Risk of Loss

Unless otherwise required by law, the risk of loss and title for products purchased through the Services transfers to the customer once the order is delivered to the shipping carrier.

Contact Us

If you have questions regarding shipping, tracking information, or your order status, please contact us:

238 OFF LICENCE LTD
238 Edgware Road
London, ENG, W2 1DW
United Kingdom

📧 support@icewaterfilters.com
📞 +1 209 867 4911